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Types of users


By default, when you create a Notification Template Scheme you can see that users in TemplateMe! are divided into three different groups:

  1. Licensed Users
  2. Unlicensed Users
  3. External Users


The difference between these users is the Application Access level they have. Here, you can read more about each group:

Licensed Users

Users who have got permission to use at least JIRA Core Application.

Note that users who can use JIRA Service Desk or JIRA Software Application, have access to JIRA Core Application as a consequence

Unlicensed Users

Users who have got an account into your JIRA instance. However, they haven't got permission to use at least JIRA Core Application.

For further information about how JIRA manage its application access see JIRA Licensing and application access

External Users

Emails account which havenĀ“t got an associate account into your JIRA instance.


Issue security

TemplateMe! will send notifications to unlicensed and external users (i.e: users that cannot see the issue) unless there is any Issue security level applied to that issue that prevents the user to see it.


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Three types of users for TemplateMe! and what can see these users.